FAQ
Short answers about delivery, payment, and what Avenro sells.
When do I receive the key?
After payment is confirmed, the key appears in your Avenro account. If email is configured, we also send it there. The account page is the record of the order.
Are you Microsoft?
No. Avenro is an independent store. We are not Microsoft and we are not an official Microsoft website. Product names only identify the license.
What payment methods are available?
Card checkout is not open yet. Before launch, payment will run through a trusted provider. Nothing is charged while this notice is on the site.
What if the key does not activate?
Write to support with your order number and the publisher's error. If our unused key does not work, we replace it or refund that item.
Can I get a refund?
You can ask for a refund before the key is shown in your account. Once the key is revealed, the digital product has been delivered. A key that fails to activate is handled as a replacement or refund.
Do you sell account logins?
No. Avenro delivers a license key for the listed product. We do not sell email accounts or passwords.
How do I contact support?
Use the contact form. Messages arrive in the admin panel, and an email alert is sent when mail is configured.